Quality policy

The Management, fully aware of the growing needs of the market in terms of service/product quality, intends to pursue, as an objective of its Policy, the full satisfaction of customers through the offer of services/products that stand out in terms of quality and adaptation to the specific, even if latent, needs of customers.

This commitment is realised through:

systematically verifying compliance with contractual requirements, mandatory requirements and internally defined economic and financial objectives

the careful organisation and systematic control of internal and external processes

market analysis in order to detect the company’s competitive positioning and seize opportunities to maintain or improve its market share

All our efforts are aimed at creating and sustaining an ethical, direct and dedicated relationship with the customer to whom we intend to always propose new solutions to cope with a constantly and rapidly evolving market.

The company is committed to working for a “light chemistry” studied and designed with full respect for human health and the environment.

Soft Chemicals intends to combine consolidated experience in textile finishing auxiliaries with extreme flexibility in business relations.

All this presupposed, SOFT CHEMICALS is concretely and continuously stimulated to improve the effectiveness of its quality management system through:

maintaining a dynamic organisational structure that empowers, involves and motivates all personnel even in times of national and international difficulties/emergencies

conducting training courses for all staff levels

the investment of adequate economic resources defined in the budget phase

the periodic review of processes, results obtained and procedures followed

the adoption of actions based on the analysis of complaints and customer satisfaction

systematic and rigorous monitoring of suppliers

the monitoring of corporate objectives

Marnate, 07/03/2023